Hajee App Privacy Policy — Your Data, Our Responsibility

Hajee App ("we", "us", "platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how Hajee App collects your personal information, what it is used for, and how it is kept secure. By using Hajee App — whether on the website or mobile app — you are considered to have agreed to this Privacy Policy.

Millions of people across Bangladesh use digital services every day — yet many still wonder how safe their personal information really is online. With Hajee App, that's one less thing to worry about. From day one, we've treated privacy not just as a legal obligation, but as a genuine responsibility to our users.

Hajee App collects specific information in order to deliver its services. We only collect what is genuinely necessary — nothing more.

We will never ask you directly for your password, bank PIN, or OTP. If anyone claims to represent Hajee App and requests such information, it is a scam — report it to our support team immediately.

Hajee App uses the data it collects solely for specific, transparent purposes. Those purposes are clearly outlined below:

• Account Management: For registration verification, login security, and account protection.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Legal Obligation: To comply with KYC, AML (Anti-Money Laundering), and age verification requirements.
• Service Improvement: To analyze which games you enjoy most and which features you use — helping us improve the platform.
• Promotional Communications: To keep you informed about bonus offers and new game updates (you can opt out of this at any time).
• Fraud Prevention: To detect multiple accounts, bots, or suspicious activity and keep the platform secure.
• Customer Support: To provide you with fast and effective resolution of your issues.

Hajee App does not generally share your personal information with third parties. However, limited sharing may occur in the following circumstances:

• Payment Provider: Approved payment gateways including bKash, Nagad, and Rocket — used solely to process transactions.
• Game Provider: Licensed game companies — for game session management purposes only.
• Law Enforcement: When required by a valid court order or government directive.
• Security Auditor: Accredited third-party security auditors for platform testing — limited and anonymized data only.

Outside of the cases listed above, Hajee App does not share your information with any third party. Before any sharing takes place, a strict non-disclosure agreement (NDA) is signed with the relevant party.

Hajee App uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help improve your experience the next time you log in.

You can disable non-essential cookies at any time through your browser or app settings. Please note that turning off certain cookies may affect the functionality of some platform features.

Hajee App uses industry-standard security technology to keep your data safe. Our protection works in multiple layers — if one fails, the next one holds.

• SSL/TLS Encryption: Every data exchange on the website and app is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Mobile OTP verification is required to log in to your account.
• Firewall & DDoS Protection: Advanced server-level firewall and intrusion prevention systems.
• Regular Security Audits: A dedicated third-party team conducts regular system audits.
• Data Backup: Encrypted backups of critical data are stored on secure servers.
• Automatic Logout: Your account will be automatically logged out after a period of inactivity.

You have clear rights over your own data on Hajee App. Contact our support team to exercise any of the rights listed below.

Hajee App does not retain data longer than necessary. A separate retention period is defined for each type of information:

• Account Information: For the duration the account is active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years — to comply with AML and financial regulations.
• Customer Support Contact: 3 years.
• Device & Log Data: 12 Months.
• Marketing Preferences: Until you change it.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be traced back to you.

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please contact us:

We typically respond within 3 business days. Complex requests may take up to 30 days.